FAQ

FREQUENTLY ASKED QUESTIONS

HOW DO I REGISTER MY PROPERTY WITH EXATO?

Simply contact us through our website or give us a call. We will arrange an initial consultation to
understand your property, your goals, and your expectations. From there, we will create a
tailored management plan.

WHAT HAPPENS IF THERE IS AN MERGENCY MAINTENANCE ISSUE?

We offer 24/7 emergency support. Tenants can reach us at any time, and we will coordinate
urgent repairs immediately.

HOW ARE VACANCIES MANAGED?

We market vacant units professionally, schedule viewings, process applications, and screen
potential tenants thoroughly. Our goal is to minimise vacancy periods and place quality tenants.

WHAT HAPPENS IF A TENANT DELAYS PAYMENT?

We have a systematic arrears management process. Tenants receive timely reminders, and we
follow professional procedures to recover overdue payments. You are kept informed throughout
the process.

CAN I MONITOR MY PROPERTY REMOTELY?

Yes, through our secure Owner Portal. You can access financial statements, payment history,
inspection reports, and property performance data anytime, anywhere.

HOW DO I RECEIVE MY RENTAL INCOME?

Rental income is transferred directly to your designated bank account on a schedule you
choose — monthly, quarterly, or as agreed. You will receive a detailed statement showing all
income and deductions.

HOW OFTEN DO I RECEIVE REPORTS?

You receive detailed monthly financial reports showing rent collections, expenses, occupancy
status, and earnings. We also provide regular updates on maintenance and tenant matters.

WHAT TYPES OF PROPERTIES DO YOU MANAGE?

We manage residential properties (houses, flats, apartments), commercial properties (offices,
retail spaces), mixed-use properties, multi-unit buildings, and investment portfolios.

HOW OFTEN DO YOU INSPECT PROPERTIES?

We conduct routine inspections as agreed in your management plan — typically quarterly or biannually. We also conduct move-in and move-out inspections.

WHAT IF A TENANT CAUSES DAMAGE TO MY PROPERTY?

We conduct thorough move-in and move-out inspections. Any damage beyond normal wear
and tear is documented and addressed through the tenancy agreement and deposit process.

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LET'S FIND YOU TOGETHER THE PLACE YOU DESERVE

Begin your search with confidence. Discover management built for comfort, value, and peace of mind